However, there are a couple of issues where the Files app fails to display any items stored within iCloud or stops showing iCloud as a supported location altogether. But a simple fix lets you make things function properly again. Step 2: Scroll down and tap the toggle next to iCloud Drive to turn it off. Wait for a couple of seconds, and then turn it on again. You should now find iCloud listed within the Files app again, or if it already was, have your iCloud files and folders show up normally.
The Files app is a one-stop portal for all installed cloud storages on your iPhone or iPad. Rather, you need to manually toggle them on — except for iCloud, which should show up by default. On the Files app, tap the Edit option above Locations. You should now see a list of all cloud storage locations that you can turn on to gain direct access via the Files app. When the Files app first launched, there were just a handful of cloud storages that actually integrated themselves fully into the Files app.
If you still see your files and folders show up in a seprate document picker instead of directly within the Files app, then you must really update the problematic cloud storage. To do that, get to the App Store, tap Updates, and then tap Update next to the cloud storage app if there's an update available. OneDrive was the last among the big boys to finally make the move to full-on Files integration, and that was over two months ago.
On My iPhone or On My iPad is another default location in addition to iCloud that only shows up if you have certain apps installed that store files locally. But if you find it missing, installing an app such as Word, PowerPoint, or Excel should make the location show up again. Do make sure to check it out. Certain apps such as Adobe Acrobat Reader have started to fully implement the Files app as a means to open files from cloud storages.
This results in the Files app showing up in place of whatever app that you used to launch it in the first place. Hence, the only way to resolve this issue is to force-quit both apps from memory. Afterward, you should find things back to normal.
Be warned, however. There's always a chance for this issue to recur again! When attempting to open the Files app in split view, you may find the Files app dormant while hovering without displaying anything. The fastest way to resolve this annoyance is to bring up the iPad Dock and tap the Files app icon, which should immediately make it start working again. You won't find the issue resolved permanently, but until Apple releases an update to patch the problem, do make use of this fix.
Sometimes, the upload procedure can hang and stay that way for an indefinite amount of time. To do that, swipe upwards from the bottom of the screen, and then tap the Airplane Mode icon to turn it on.
Wait for at least ten seconds, and then switch it off. Hopefully, this should prompt the Files app to upload the files from scratch, and you are most likely good from now onward.
If you use a combination of Wi-Fi and cellular data on your iPhone or iPad, you may find yourself unable to access certain files when switching solely to the latter. To resolve the issue, you need to first check that the Files app has the required permissions to use cellular data.
On the Settings screen, tap Cellular Data, scroll down, and then check that the switch next to Files is set to On. Strangely, doing that tends to put the whole issue to rest once and for all. Step 1: Tap your profile name on the Settings screen, and then use the Sign Out option to log out of your iCloud account. If you still can't download or update apps on your iPhone or iPad, contact Apple Support. Open the App Store and sign in If a blue account button appears at the top of the App Store, you might not be signed in.
Manually update the app In the App Store, try to update the app manually. Check your payment method You might need to have a payment method on file, even if the app that you want to download is free. Prioritize the download From the Home Screen, touch and hold the app. Restart your device Restart your iPhone or restart your iPad.
Then check to see if you can download or update apps. Published Date: October 01, Yes No. Character limit: Maximum character limit is Start a discussion in Apple Support Communities.
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