Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product.
Examples of where to find your product information label. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent. Session timed out. Your session on HP Customer Support has timed out.
Please sign back in to continue Sign in. Complementary Content. If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages. That is, you cannot find a printer driver from the software and driver download page for your HP computer.
If a Let's identify your product to get started page displays, select your product type. Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem.
However, installing software or driver updates does not solve all problems. Instead, try searching the HP Customer Support website for the computer problem or error message.
Updating the driver might resolve these common types of drivers and associated problems:. Audio : Loss of sound, 'audio device not found' errors, and quality problems such as popping noises. BIOS : Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade.
Avoid BIOS updates unless you know it addresses the problem. Keyboard : Extra buttons and special keys stop working.
Video : Unsupported display resolutions, movie playback performance, and problems that occur in 3D games. If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver. Next, see Find driver updates on the HP website for detailed instructions. Then, move the external media to the other computer and install the driver. They do not require updates. You cannot upgrade a USB port using a driver upgrade.
The port hardware must be capable of supporting the 2. However, if the computer displays messages about connecting a USB 2. Use Device Manager to get any available updates. In Windows, search for and open Device Manager.
If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer. In Device Manager , expand Other devices.
If there are any references to USB, such as USB Host Controller , right-click the name, select Update driver , and then follow the on-screen instructions to download and install any available updates. Right-click the name of one of the Universal Host Controllers and select Update driver. If any downloads installed, test the USB device to see if the message continues to display.
You cannot upgrade from a bit version of Windows to a bit version of Windows. Similarly, you can only upgrade a bit version of Windows to a bit version of Windows. To install a bit version of Windows on a computer with a bit version, you must reinstall Windows. This deletes all the information on the hard drive. If your operating system is not listed, HP might not currently have software or driver downloads available for your product for that operating system, or the downloads are not available in the language you have chosen.
If you have installed an operating system other than Windows, HP might not provide software or driver downloads for your operating system. Review the following options if there are no downloads listed for your operating system:.
Drivers for some peripheral products cameras, printers, scanners, and so on are preinstalled in the operating system and do not require downloading a new driver.
Visit the HP Customer Support website again later to see if new downloads are available. For Linux drivers, go to hplip. For FreeDOS, go to www. HP only supports and provides drivers for operating systems for HP-branded, warranty-replaced, or factory-installed hardware that is shipped on or supported by the product.
Find drivers posted on community sites. Some drivers, such as network, video, bus controller, a. Are you looking for a driver because an error message displays? Search HP or the Internet using the exact error message. HP and its partners provide many support documents that provide known fixes for error messages. Are you looking for a device driver because you updated Windows? You might not need a driver. Windows can find and install drivers through the plug and play process or through the Windows Update process.
If Windows cannot fully recognize the name of the device, Windows lists the device as an Other device in Device Manager. If this is the case, use the following steps. Hardware devices video, sound, network cards, and similar that were not designed for plug and play might not work in a computer that is upgraded to a newer version of Windows.
If this is the case, replace the hardware device with one that is compatible with your upgraded operating system. Expand Other device. If Other device is not listed, Windows was able to identify and set up all plug and play hardware on the computer.
Right-click a name of one of the unknown devices and select Update driver. Follow the directions on the pages that open to install any available driver updates through Windows. The name should be removed from Other devices and added to the proper category. For example, a previously unknown network card is listed in the network adapters category.
If any downloads were installed, test the device to see if it is now functioning properly. Review the following descriptions of the difference between software, drivers, and firmware:. Software : Instructs your computer how to do something, such as playing a game or movie, word processing, and home finance.
Driver : A specific type of software used by the operating system such as Windows that allows a hardware device, such as a printer, sound card, or keyboard, to work. Firmware : Instructions stored on chips attached to hardware devices. It is important to know the difference between a software update and a software upgrade:. Software update : Modifies the version of software that is on your computer, usually bugs fixes or adding minor enhancements or features.
For example, software that is currently version 3. Updates are usually free. The HP software and driver download pages provide only updates, not upgrades. Software upgrade : Provides a newer full version of the same software title. Upgrades are generally purchased from the software provider. Select registration option. But with the Pro version it takes just 2 clicks:. Download and install Driver Easy. Run Driver Easy and click Scan Now button.
Driver Easy will then scan your computer and detect any problem drivers. Click the Update button next to the HP printer driver to automatically download and install the correct version of this driver you can do this with the FREE version.
Here take HP K for example. Driver Easy will detect your printer according to the product name.
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